Service For The Digital Era

Description

According to Gartner, one of the world’s leading research and advisory companies, “70% of all modern customer interactions will involve technology like messaging apps. chatbots, and social platforms by 2022”.

COVID-19 has significantly increased the likely acceleration of this statistic by shifting the effectiveness and sustainability of business to a reliance on technology.  This course looks at the current technological mediums of customer service and teaches effective tools and techniques to create a new virtual customer service experience.